Some people may suggest that you chat on Facebook messenger, by text, or somewhere other than Elev. But if you do, you lose the protections of our Rent Guarantee, Terms of Service, Payments Terms of Service, and other safeguards.Leaving also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

Pay your Host through Elev

If you paid via wire or bank transfer it may be a fraudulent reservation. To get help, let us know immediately.

We protect you and the Elev community

We do our best to keep you safe by reviewing messages on the Elev platform. We’ll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links.

You can help. If you get a suspicious message, let us know by reporting it.

Learn more about our Privacy Policy.